Communication strategies

This programme is ideal for participants who would like to improve their critical communication skills of listening, asking questions and being aware of nonverbal messages. This programme can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people.

Conflict Resolution in the workplace

This programme is ideal for anyone who works in customer service or deals with people as a core part of their role. This programme will help you identify some of the ways you may be contributing to conflict and give you some strategies you can adopt, at work and in your personal life to resolve such situations.

Public speaking mastery

This programme if for anybody who would like to feel more comfortable and confident speaking in front of people, whether it be at work, or in social settings.

Stress Management – managing stress before it manages you

Today’s workforce is experiencing job burnout and stress in epidemic proportions. This programme is ideal for anyone, at any level who has feelings of being overwhelmed, as well as for managers who need to manage their employees stress levels.

Business Etiquette – Gaining that extra edge

If you have had some awkward moments where you aren’t sure which fork to use or which side plate is yours, or if you’ve ever had to make small talk with some VIP and been lost for words, this is the programme for you. Ideal for those entering the business world from school or college, and those moving up from a junior role.

Anger Management

The co-worker who can productively confront his team mate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day programme is to help give you and your organization that edge.