Project Management

This programme is aimed at supervisory & management levels, who will soon or are currently managing projects as a part of their day to day job. Understanding Project Management will provide students with the wide variety of skills and techniques needed to manage any project big or small, complex or simple.

Customer service training – Managing customer service

This programme is aimed at supervisory and management level staff who are responsible for leading a customer focused department or section. It is an ideal programme for top performing customer service staff, who are ready to make that step up to a leadership role. This programme is designed to change the way leaders in customer focused areas manage their staff and their business. The programme focuses on key areas of customer service management . This programme is highly interactive and students spend the majority of their time working on activities or in group discussions. There is also a strong element of reflection, where students identify their own strengths and weaknesses.

Marketing & sales

This programme is aimed at supervisory level staff already working in sales & marketing, who have been identified as having progression potential up to a decision making or strategic role. It is also suitable for managers who have an element of sales and marketing in their role, but are not specialists in the field. The marketing and sales programme is designed to help students think more strategically about their sales and marketing activities. This programme is designed to be very “hands on”. Upon completion, students will have created their own marketing plan, SWOT analysis and sales strategy. They will also complete an individual action plan, to help them get started on using their new skills as soon as they return to the workplace.

Sales: prospecting for leads

This programme is aimed at anyone working in sales, who would like to increase their customer base. It is particularly useful for sales staff who are responsible for developing their own sales plans, as well as supervisors and managers wanting to help their staff improve their sales potential.

Sales: prospecting for leads

This programme is aimed at anyone working in sales, who would like to increase their customer base. It is particularly useful for sales staff who are responsible for developing their own sales plans, as well as supervisors and managers wanting to help their staff improve their sales potential.

Telemarketing

Anyone who uses the telephone as a sales tool. It is especially helpful for supervisors and managers of call centres and sales teams who utilize telemarketing as a sales tool This programme will build confidence in students to utilize the telephone as a sales tool

World class customer service

Anyone who works in customer service, who would like to improve their customer service skills. This programme is especially helpful for students who are new to the customer service industry. This programme is designed to be very hands on and practical. It includes a personal action plan, which students then implement upon return to the workplace.

Writing reports and proposals

This programme is designed for students who write business documents as a part of their everyday work, and would like to improve their writing skills. This programme will provide students with the skills needed to write clear and concise documents to a standard expected in today’s business environment: This programme ensures students have the practical skills needed to write effective reports and proposals. The programme is made up of a combination of lecturettes and practical application of theories.

The Practical trainer

Coming Soon