English for customer service

This course would enable your employees to deal effectively with customers from a multi-cultural background in demanding day to day situations, using appropriate language in order to enhance your company’s image.

English for hotels

This course would enable your employees to develop English language skills to deal with and communicate with customers and other staff in a wide range of situations such as in a reception or bar area, in restaurants and kitchens, guest services, housekeeping and other key hotel departments. In addition, by developing areas such as telephone skills, effective writing and customer service you would ensure that your staff are providing your guests with the highest standards of service thereby enhancing the company image.

Marketing & sales

This programme is aimed at supervisory level staff already working in sales & marketing, who have been identified as having progression potential up to a decision making or strategic role. It is also suitable for managers who have an element of sales and marketing in their role, but are not specialists in the field. The marketing and sales programme is designed to help students think more strategically about their sales and marketing activities. This programme is designed to be very “hands on”. Upon completion, students will have created their own marketing plan, SWOT analysis and sales strategy. They will also complete an individual action plan, to help them get started on using their new skills as soon as they return to the workplace.

English for business

Your employees would learn the core language skills, key vocabulary and practical phrases you need for everyday professional life.

Possible course components:

Functions:	Negotiating
	Presenting
	Reporting
	Writing business letters, emails and reports
	Planning
	Telephoning
Topics:	Business ethics

English for retail

Your employees would develop English language skills to deal with customers in a wide range of situations such as on the shop floor, in customer service areas and on the telephone thereby enhancing their ability to communicate effectively with customers in an international setting.

English for finance

In a course of this kind you could learn to talk about the basic concepts of finance by developing financial vocabulary through reading financial texts and listening to current financial news. Spoken skills will be enhanced through case studies, role plays and discussion. This course will increase your comprehension of financial texts in English and lead to improved confidence in discussing financial matters.

Course components here could include:
Loan & credit
Banking
Accounting & financial statements
Foreign exchange
Stocks & shares
Mergers & acquisitions

English for academic purposes

This course is intended for students who are planning to enroll in a degree such as an MBA and who wish to develop their English academic and business skills before they undertake the course.

Course components could include

Developing written accuracy

Writing academic essays and assignments

Grammar and vocabulary development

Reading skills and strategies

Listening and note-taking skills for MBA lectures

Academic business vocabulary development

Referencing & bibliographies

Text organisation–paragraphs, introductions, conclusions

English for legal purposes

In a course of this kind you will learn to talk about the basic concepts of law by developing legal vocabulary through reading legal texts and listening to discussions of a legal nature. Spoken skills will be enhanced through case studies, role plays and discussion. This course will increase your comprehension of legal texts in English and lead to improved confidence in discussing legal matters. Writing skills could focus on producing legal correspondence and memoranda.

The Practical trainer

Coming Soon